1. Eligibility for Returns
- Items may be returned if they are damaged, defective, or incorrect upon delivery.
- Products must be unused, in their original condition, and with all tags/packaging intact.
2. Return Request Timeline
- Customers must request a return within 7 days of receiving the order.
- Requests made after this period may not be accepted.
3. Process for Returns
- Contact us at [email protected] with your order details and reason for return.
- Our team will guide you through the return process.
- Once the returned item is received and inspected, we will confirm the acceptance.
4. Refund Method
- Refunds are processed through Cash on Delivery adjustments (if applicable) or via replacement of the product.
- In case of approved returns, you may choose either:
- A replacement of the same item.
- A refund issued at the time of product pickup/delivery adjustment.
5. Non-Returnable Items
- Items damaged due to misuse or negligence.
- Products without original packaging or missing accessories.